Overview

Return Policy

At Kimmie’s Creations, we want to ensure that you’re completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a 30 day return policy. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Process

To initiate a return, contact kim@kimmiescreations.com. The item must be in its original condition with all original packaging and accessories included. The item must also be returned within the specified return window.  If your return is in accordance with this returns policy, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Options

We offer a full refund, item exchange or store credit. Refunds will be processed within 3-5 business days after we receive the returned item. Store credit will be provided in the form of a store coupon. Exchanges may require Kimmie to craft a new item as a replacement. This may result in a delay of your item being returned to you. Kimmie will do her best to get your crafted item returned to you as quickly as possible. You will be regularly updated about the status of your return. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at kim@kimmiescreations.com.

Exceptions

The following items are not eligible for returns:

• Final Sale items:  Items marked as Final Sale Items normally have blemishes, imperfections or other oddities which I sell at a discount.
• Items on sale or gift cards
• Custom-made or personalized items.
• Items that are obviously damaged or used.
• Perishable goods (such as food, flowers, plants or freeze-dried foods)

Please get in touch if you have questions or concerns about your specific item.

Contact Us

Contact kim@kimmiescreations.com for any other questions related to refunds and returns.